The Nigerian government has declared the opening of a Passport Complaints Form so that Nigerians can receive excellent service in and out of the nation.
This was disclosed in a statement released on Wednesday afternoon by the Nigerian Immigration Service.
The statement said that any complaints received by the service would be handled as quickly as possible.
The NIS went on to say that the need to monitor and address the numerous problems that Nigerians encountered when attempting to obtain the Standard Nigerian Passport was what led to the launch.
A part of the statement, reads; “This way, while we seek to improve our service delivery process, the data garnered would help our “internal machinery” in ensuring that Nigerians get top-notch service; both within and outside the country.
“Complaints received via the filling of this form would be treated with the utmost urgency that is required. We emphasize that NO Nigerian must have to go through hell in getting their passport. We see and hear you, loud and clear.”
The NIS further recommended using this portal to report complaints from the passport.
